Before ordering
The published policy states that sales are final and returns are not accepted. Eligible online purchases may be exchanged for the same item in a different size.
Eligibility and timing
Most eligible online orders have a 14-day request window from recorded delivery, including weekends and holidays. Items must be unworn, new and retain their tags or ribbons. Exclusions include quinceañera and special-order dresses, sale or final-sale items, and items already received through an exchange.
Fees and sending items back
The policy lists a $12 prepaid return-label charge and $18 replacement-shipping charge per item. Packages must be in transit within three business days after receiving the prepaid label. Additional conditions apply to refused deliveries.
Defects and sizing
Defects must be reported within 48 hours with detailed photos; replacements are for the same item. Check the product’s measuring guide and designer size chart before purchasing. Read the full policy for all conditions and contact Lady Secrets to arrange an exchange.
Source reviewed September 14, 2026. Check the linked original for the complete wording and any later updates.